Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

                  Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

                  SKU: BL3Z19A282A

                  $35.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2019-2022 Folding Rear Seat Covers w/ Armrest 60/40 in Charcoal

                  Super Duty Crew Cab 2019-2022 Folding Rear Seat Covers w/ Armrest 60/40 in Charcoal

                  SKU: VKC3Z2663812F

                  $269.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Commercial Use Roadside Assistance Kit with Ford Logo

                  Commercial Use Roadside Assistance Kit with Ford Logo

                  SKU: VJL3Z19F515BA

                  $219.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Chrome Tow Hook Kit

                  Super Duty 2017-2022 Chrome Tow Hook Kit

                  SKU: HC3Z17N808A

                  $235.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Impact Bed Mat for 8.0' Bed

                  Super Duty 2017-2025 Impact Bed Mat for 8.0' Bed

                  SKU: VHC3Z99112A15B

                  $279.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 BedRug Sportliner for 8.0' Bed

                  Super Duty 2017-2025 BedRug Sportliner for 8.0' Bed

                  SKU: VHC3Z9900038B

                  $509.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Regular Cab 2017-2025 Chromed Aluminum 5" Step Bars

                  Super Duty Regular Cab 2017-2025 Chromed Aluminum 5" Step Bars

                  SKU: HC3Z16450CB

                  $775.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Covercraft Front Row Seat Covers 40/20/40 in Taupe

                  Super Duty 2017-2022 Covercraft Front Row Seat Covers 40/20/40 in Taupe

                  SKU: VHC3Z25600D20E

                  $329.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2025 5th Wheel Rail Mount Adaptor Kit

                  Super Duty 2011-2025 5th Wheel Rail Mount Adaptor Kit

                  SKU: BC3Z19H282A

                  $500.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
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