Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 5.0L Coyote/7.3L Gas Automatic Transmission Flexplate Bolts

                  Mustang 5.0L Coyote/7.3L Gas Automatic Transmission Flexplate Bolts

                  SKU: M6379M50A

                  $39.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty WARN® Replacement Winch Rope

                  Super Duty WARN® Replacement Winch Rope

                  SKU: M1821TWR

                  $505.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance F-Series White Windshield Banner

                  Ford Performance F-Series White Windshield Banner

                  SKU: M1820W

                  $45.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

                  FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

                  SKU: M1830DF

                  $75.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Crew Cab 2015-2023 Off-Road Running Board

                  F-150 Crew Cab 2015-2023 Off-Road Running Board

                  SKU: M16450FSORB

                  $1,100.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance 10x20" EZ-Up Tent

                  Ford Performance 10x20" EZ-Up Tent

                  SKU: M1827T20A

                  $1,300.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2005-2020 WARN® Locking Hubs

                  Super Duty 2005-2020 WARN® Locking Hubs

                  SKU: M1104SD

                  $535.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
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                  7.3L GAS REAR MAIN SEAL RETAINER KIT

                  7.3L GAS REAR MAIN SEAL RETAINER KIT

                  SKU: M6335SD73

                  $50.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Stainless Steel Marque Plate

                  Ford Performance Stainless Steel Marque Plate

                  SKU: M1828LS

                  $45.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
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