Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Reg Cab Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  Reg Cab Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554E

                  $129.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2018-2022 Extend Fender Flares

                  Super Duty 2018-2022 Extend Fender Flares

                  SKU: VJC3Z16268B

                  $499.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Bike Frame Adapter

                  Thule Bike Frame Adapter

                  SKU: VDT4Z7855100E

                  $79.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  TruXedo Cargo Bed Sling Organizer

                  TruXedo Cargo Bed Sling Organizer

                  SKU: VJL3Z54550A66A

                  $189.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima SKS Lock System Kit

                  Yakima SKS Lock System Kit

                  SKU: VKB3Z7821984A

                  $69.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2020-2022 Black Platinum SS Tailgate Lettering

                  Super Duty 2020-2022 Black Platinum SS Tailgate Lettering

                  SKU: VLC3Z9942528B

                  $159.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCrew Chrome Front/Rear Window Air Deflectors 4pc Set

                  SuperCrew Chrome Front/Rear Window Air Deflectors 4pc Set

                  SKU: VFL3Z18246F

                  $169.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Super Duty 2021-2022 LED Tailgate Light Bar with Halogen Factory Lights

                  Super Duty 2021-2022 LED Tailgate Light Bar with Halogen Factory Lights

                  SKU: VMC3Z13B678A

                  $459.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Thule Rack Mounted Folding Kayak Carrier

                  Thule Rack Mounted Folding Kayak Carrier

                  SKU: VM1PZ7855100D

                  $349.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
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