Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  $620.00

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                  Pickup: Free at Dealer
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                  $4,499.00+ $266.00 Installation

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                  Shipping: Ships by May 6
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                  Covercraft RealTree Xtra Front Seat Covers 40/20/40 in Brown Camo

                  Covercraft RealTree Xtra Front Seat Covers 40/20/40 in Brown Camo

                  SKU: VML3Z25600D20A

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                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  55# FUEL INJECTOR FOR 5.0L VARIABLE DISPLACEMENT ENGINE SET OF (8)

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                  $505.00

                  Shipping: Ships by May 6
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                  F-150 2021-2025 Bed Cover - Soft Folding by Advantage for 6.5 Bed

                  F-150 2021-2025 Bed Cover - Soft Folding by Advantage for 6.5 Bed

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                  $579.00

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                  Reg Cab Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

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                  $129.00

                  Shipping: Ships by May 6
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