Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima Telescoping 36-64" Bed Side Bars

                  Yakima Telescoping 36-64" Bed Side Bars

                  SKU: VKB3Z9955100F

                  $249.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  F-150 2018-2025 Bed Slide for 6.5' Bed

                  F-150 2018-2025 Bed Slide for 6.5' Bed

                  SKU: VJL3Z99113C37A

                  $2,299.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  F-150 2021-2025 VISCO Red & Black Body Tri-Bar Stripe Kit

                  F-150 2021-2025 VISCO Red & Black Body Tri-Bar Stripe Kit

                  SKU: VML3Z6320000J

                  $219.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  2021-2023 F-150 3.5L ECOBOOST AIR/OIL SEPARATOR KIT

                  2021-2023 F-150 3.5L ECOBOOST AIR/OIL SEPARATOR KIT

                  SKU: M676635TA

                  $660.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  F-150 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  F-150 3.5L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603F35

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                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  SKU: M1830JACK

                  $875.00

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                  SKU: M18954F15R

                  $150.00

                  Shipping: Ships by May 11
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                  F-150 2021-2025 Fender Flares, Extend-A-Flare, Black Textured by Husky Liners®

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                  SKU: VML3Z16268CC

                  $569.00

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                  F-150 2021-2023 Black Rear Exit Touring Exhaust

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