Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2020 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  F-150 2015-2020 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  SKU: VGL3Z16C900A

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  SKU: KB3Z14A626A

                  $125.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Chrome Square Exhaust Tip

                  F-150 2015-2020 Chrome Square Exhaust Tip

                  SKU: GL3Z5K238A

                  $110.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Driver Side Retractable Side Step for 5.5' Bed

                  F-150 2015-2020 Driver Side Retractable Side Step for 5.5' Bed

                  SKU: FL3Z1520040M

                  $380.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Gatorback Black Ford Logo Splash Guards Rear Pair

                  F-150 2015-2020 Gatorback Black Ford Logo Splash Guards Rear Pair

                  SKU: VHL3Z16A550K

                  $309.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 BedRug Impact Bed Mat for 6.5' Bed

                  F-150 2015-2025 BedRug Impact Bed Mat for 6.5' Bed

                  SKU: VHL3Z99112A15B

                  $279.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Divider

                  F-150 2015-2025 Bed Divider

                  SKU: FL3Z9900092A

                  $390.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SKU: VFL3Z9920554B

                  $169.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  SKU: VKB3Z7855100EB

                  $209.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
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