Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2020 Molded Carbon Black Splash Guards Front Pair

                  F-150 2015-2020 Molded Carbon Black Splash Guards Front Pair

                  SKU: FL3Z16A550CA

                  $60.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Putco Chrome Side Window Trim, 4-Piece Kit for Super Cab w/Trailer Tow Mirrors

                  Putco Chrome Side Window Trim, 4-Piece Kit for Super Cab w/Trailer Tow Mirrors

                  SKU: VFL3Z5420049L

                  $99.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  VizuaLogic IR Headphones

                  VizuaLogic IR Headphones

                  SKU: VLL3Z18C604A

                  $59.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: FT4Z19A361A

                  $245.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Mossy Oak Camo Body Side Tri-Bar Stripe Kit

                  F-150 2015-2020 Mossy Oak Camo Body Side Tri-Bar Stripe Kit

                  SKU: VGL3Z9920000A

                  $259.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab Bushwacker Black Rocker Panel Protection Trim

                  SuperCab Bushwacker Black Rocker Panel Protection Trim

                  SKU: VJL3Z1613208B

                  $249.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Flat Black Splash Guards with Black with Stainless Steel Insert, Front Pair

                  Premium Flat Black Splash Guards with Black with Stainless Steel Insert, Front Pair

                  SKU: CL3Z16A550W

                  $170.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  SKU: VKB3Z7855100EB

                  $209.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
                  Add to Cart
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