Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: ML3Z2504810AA

                  $75.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

                  SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

                  SKU: VFL3Z5420049M

                  $119.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab Chrome Side Window Air Deflectors

                  SuperCab Chrome Side Window Air Deflectors

                  SKU: VFL3Z18246B

                  $149.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Spare Tire Lock

                  Spare Tire Lock

                  SKU: RAMZ1A380A

                  $65.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Original Wraps Matte Black Hood Cowl Stripe Kit

                  F-150 2015-2020 Original Wraps Matte Black Hood Cowl Stripe Kit

                  SKU: VFL3Z9920000F

                  $179.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2017 Chrome Manual Tailgate Latch Trim Handle & Bezel

                  F-150 2015-2017 Chrome Manual Tailgate Latch Trim Handle & Bezel

                  SKU: VFL3Z1522404C

                  $49.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Rail Installation Kit for 5.5' Bed

                  F-150 2015-2025 Bed Rail Installation Kit for 5.5' Bed

                  SKU: VFL3Z99000A25A

                  $39.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  SKU: HE5Z19H484A

                  $35.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Reg Cab 2015-2025 2pc Black Carpet Front Floor Mat Set

                  F-150 Reg Cab 2015-2025 2pc Black Carpet Front Floor Mat Set

                  SKU: JL3Z1513086AD

                  $125.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
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