Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  WARN Epic D-Ring Shackle

                  WARN Epic D-Ring Shackle

                  SKU: M1830EDS

                  $65.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Interior Light Kit

                  Interior Light Kit

                  SKU: CL8Z13E700AA

                  $315.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Remote Start System Bi-Directional Antenna Kit

                  Remote Start System Bi-Directional Antenna Kit

                  SKU: DL3Z15603C

                  $80.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  M-6766-A50/A50A Replacement Long PCV Hose

                  M-6766-A50/A50A Replacement Long PCV Hose

                  SKU: CM6K817M50A

                  $55.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Remote Start System Long Range One Way Key Fob

                  Remote Start System Long Range One Way Key Fob

                  SKU: DS7Z15K601F

                  $60.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: DL3Z19A361A

                  $245.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Sportz Truck Camping Tent for Styleside 6.5' Bed

                  Sportz Truck Camping Tent for Styleside 6.5' Bed

                  SKU: VAL3Z99000C38B

                  $319.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ford Performance EZ-Up Tent Side Walls 10'

                  Ford Performance EZ-Up Tent Side Walls 10'

                  SKU: M1827W10A

                  $245.00

                  Shipping: Ships by May 6
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                  F-150 SuperCrew® 2009-2014 Chromed Aluminum 5" Step Bars

                  F-150 SuperCrew® 2009-2014 Chromed Aluminum 5" Step Bars

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