Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Powered by Ford Classic Fender Badge

                  Powered by Ford Classic Fender Badge

                  SKU: M16098PBF

                  $155.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Interior Light Kit

                  Interior Light Kit

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                  $315.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Pickup: Free at Dealer
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                  Ford Perimeter Plus Vehicle Security System

                  SKU: DL3Z19A361A

                  $245.00

                  Shipping: Ships by May 6
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                  F-150 2009-2014 Bed Mat for Styleside 5.5' Bed

                  F-150 2009-2014 Bed Mat for Styleside 5.5' Bed

                  SKU: 4L3Z99112A15AA

                  $190.00

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                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

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                  $160.00

                  Shipping: Ships by May 6
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                  Sportz Truck Camping Tent for Styleside 6.5' Bed

                  Sportz Truck Camping Tent for Styleside 6.5' Bed

                  SKU: VAL3Z99000C38B

                  $319.00

                  Shipping: Ships by May 6
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                  Ford Performance EZ-Up Tent Side Walls 10'

                  Ford Performance EZ-Up Tent Side Walls 10'

                  SKU: M1827W10A

                  $245.00

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                  Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

                  Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

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                  Shipping: Ships by May 6
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