Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2009-2014 Bed Mat for Styleside
                  colorblack

                  F-150 2009-2014 Bed Mat for Styleside

                  SKU: 4L3Z99112A15AA

                  $190.00

                  -

                  $210.00

                  Pickup Required
                  Pickup: Free at Dealer
                  View details
                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  SKU: VKB3Z7855100EB

                  $209.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Flat Black Splash Guards with Black with Stainless Steel Insert, Front Pair

                  Premium Flat Black Splash Guards with Black with Stainless Steel Insert, Front Pair

                  SKU: CL3Z16A550W

                  $170.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2010-2014 ECCO Back Up Reverse Alarm

                  F-150 2010-2014 ECCO Back Up Reverse Alarm

                  SKU: VDL3Z14N137A

                  $213.73

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2011-2014 Smoke Hood Deflector

                  F-150 2011-2014 Smoke Hood Deflector

                  SKU: 9L3Z16C900A

                  $115.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Flat Black Splash Guards with Bright Accent, Rear Pair

                  Premium Flat Black Splash Guards with Bright Accent, Rear Pair

                  SKU: CL3Z16A550X

                  $170.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2014 TruXedo Soft Roll Up Tonneau Cover for 6.5' Styleside Bed

                  F-150 2009-2014 TruXedo Soft Roll Up Tonneau Cover for 6.5' Styleside Bed

                  SKU: V9L3Z99501A42EA

                  $419.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Roadside Assistance Kit

                  Ford Roadside Assistance Kit

                  SKU: VFL3Z19F515AC

                  $59.00

                  Shipping: Ships by Jun 16
                  Pickup: Free at Dealer
                  Add to Cart
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