Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  SKU: M1A043A

                  $67.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  2020-2025 EXPLORER ST SPORT EXHAUST - BLACK

                  2020-2025 EXPLORER ST SPORT EXHAUST - BLACK

                  SKU: M5200ESTB

                  $2,415.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Gatorback Black Ford Logo Splash Guards Front Pair

                  Explorer 2020-2025 Gatorback Black Ford Logo Splash Guards Front Pair

                  SKU: VLB5Z16A550A

                  $279.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2015 Rear Bumper Protector

                  Explorer 2011-2015 Rear Bumper Protector

                  SKU: BB5Z17B807A

                  $100.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Force XT Large Roof Mounted Cargo Box

                  Thule Force XT Large Roof Mounted Cargo Box

                  SKU: VM1PZ7855100J

                  $749.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Medium Cargo Basket

                  Yakima Rack Mounted Medium Cargo Basket

                  SKU: VKB3Z7855100T

                  $649.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2018-2019 Black Ford Logo Splash Guards Rear Pair

                  Explorer 2018-2019 Black Ford Logo Splash Guards Rear Pair

                  SKU: JB5Z16A550BA

                  $60.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: FT4Z19A361A

                  $245.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: DL3Z19A361A

                  $245.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
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