Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Remote Start System 2-Button Fob with Confirmation

                  Remote Start System 2-Button Fob with Confirmation

                  SKU: JS7Z15K601B

                  $120.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Cargo Area Liner for Behind 2nd-Row Seat

                  Explorer 2020-2025 Cargo Area Liner for Behind 2nd-Row Seat

                  SKU: LB5Z7811600BB

                  $170.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rooftop Fishing Rod Mount

                  Yakima Rooftop Fishing Rod Mount

                  SKU: VM1PZ7855100E

                  $199.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Overland 180 Degree Driver's Side Awning

                  Overland 180 Degree Driver's Side Awning

                  SKU: VN1PZ99000C38A

                  $919.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Thule HD Crossbar System

                  Explorer 2020-2025 Thule HD Crossbar System

                  SKU: VPL5Z7855100A

                  $589.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2021-2023 Timberline Off-Road Light Kit

                  Explorer 2021-2023 Timberline Off-Road Light Kit

                  SKU: M15200KEGL

                  $560.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Seven Gallon Road Shower

                  Yakima Seven Gallon Road Shower

                  SKU: VNL1Z78550B44A

                  $599.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2021 Friction Modifier for Clutch Type Limited Slip Differentials

                  Mustang 1979-2021 Friction Modifier for Clutch Type Limited Slip Differentials

                  SKU: M19546A12

                  $155.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  2020-2025 EXPLORER ST SPORT EXHAUST - BLACK

                  2020-2025 EXPLORER ST SPORT EXHAUST - BLACK

                  SKU: M5200ESTB

                  $2,415.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
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