Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Expedition 2018-2024 Smoke Hood Deflector

                  Expedition 2018-2024 Smoke Hood Deflector

                  SKU: JL1Z16C900A

                  $125.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Bike Carrier Hitch Swing Adaptor

                  Yakima Bike Carrier Hitch Swing Adaptor

                  SKU: VKB3Z7855100N

                  $439.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO GB-70 Battery Jump Start Pack

                  NOCO GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10A765BS

                  $259.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rooftop Fishing Rod Mount

                  Yakima Rooftop Fishing Rod Mount

                  SKU: VM1PZ7855100E

                  $199.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Side Window Deflectors

                  Side Window Deflectors

                  SKU: VJL1Z18246A

                  $109.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2022-2024 Air Design® Oxford White Painted Body Kit

                  Expedition 2022-2024 Air Design® Oxford White Painted Body Kit

                  SKU: VML1Z78200B72AE

                  $1,229.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Overland 180 Degree Driver's Side Awning

                  Overland 180 Degree Driver's Side Awning

                  SKU: VN1PZ99000C38A

                  $919.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Roof Mounted Ski/Snowboard Rack

                  Yakima Roof Mounted Ski/Snowboard Rack

                  SKU: VKB3Z7855100E

                  $389.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  SKU: VM1PZ7855100K

                  $259.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
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