Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  SKU: VKB3Z7855100H

                  $359.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Cross Bars 2pc Set

                  Escape 2020-2024 Cross Bars 2pc Set

                  SKU: LJ6Z7855100AA

                  $325.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Gatorback Blue & Silver Ford Logo Splash Guards Front Pair

                  Escape 2020-2024 Gatorback Blue & Silver Ford Logo Splash Guards Front Pair

                  SKU: VLJ6Z16A550A

                  $249.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Awning

                  Yakima Awning

                  SKU: VKB3Z99000C38E

                  $419.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2022 Air Design® Front Air Curtain Kit Exterior Trim

                  Escape 2020-2022 Air Design® Front Air Curtain Kit Exterior Trim

                  SKU: VLV4Z17626B

                  $99.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Yakima Roof Mounted Ski/Snowboard Rack

                  Yakima Roof Mounted Ski/Snowboard Rack

                  SKU: VKB3Z7855100E

                  $389.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Escape 2020-2022 Air Design® Front Skid Plate Exterior Trim

                  Escape 2020-2022 Air Design® Front Skid Plate Exterior Trim

                  SKU: VLV4Z58423A16A

                  $299.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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