Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance 5.0 Smart Battery Charger & Maintainer

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                  SKU: M10300FP

                  $120.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Ford Performance Brushed Stainless Steel Slim Line License Plate Frame

                  Ford Performance Brushed Stainless Steel Slim Line License Plate Frame

                  SKU: M1828SSC

                  $35.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Escape 2013-2019 Side Window Air Deflectors

                  Escape 2013-2019 Side Window Air Deflectors

                  SKU: VGJ5Z18246A

                  $99.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Powered by Ford Classic Fender Badge

                  Powered by Ford Classic Fender Badge

                  SKU: M16098PBF

                  $155.00

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                  WARN Epic D-Ring Shackle

                  WARN Epic D-Ring Shackle

                  SKU: M1830EDS

                  $65.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Escape 2013-2019 Thule Roof Mounted Cross Bar System

                  SKU: VCJ5Z7848016A

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                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 5
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                  SKU: M1827PARK

                  $35.00

                  Shipping: Ships by May 5
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                  Escape 2013-2019 Charcoal Cargo Cover

                  Escape 2013-2019 Charcoal Cargo Cover

                  SKU: KJ5Z7845440AA

                  $190.00

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