Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Trailer Hitch Ball Mount 2" Drop

                  Trailer Hitch Ball Mount 2" Drop

                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Grabber Blue Passenger Assist Handle

                  Bronco 2021-2025 Grabber Blue Passenger Assist Handle

                  SKU: S2DZ78044E42AA

                  $240.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Soft Canvas Bimini Top

                  Bronco 2Dr 2021-2025 Soft Canvas Bimini Top

                  SKU: VM2DZ54500W00C

                  $389.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch-Mounted LongArm Bed Extender

                  Yakima Hitch-Mounted LongArm Bed Extender

                  SKU: VKB3Z99286A40D

                  $279.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 w/Rock Rails Gatorback Bucking Bronco Logo Splash Guards Front Pair

                  Bronco 2021-2025 w/Rock Rails Gatorback Bucking Bronco Logo Splash Guards Front Pair

                  SKU: VM2DZ16A550C

                  $499.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Bronco Script Bimini Top Black with Light Gray

                  Bronco 2Dr 2021-2025 Bronco Script Bimini Top Black with Light Gray

                  SKU: VM2DZ54500W00H

                  $419.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 TufSkinz Carbon Fiber Domed Grille Lettering

                  Bronco 2021-2025 TufSkinz Carbon Fiber Domed Grille Lettering

                  SKU: VN2DZ9942528AB

                  $49.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 DeeZee Door Hinge Covers for A & B Pillar for 4 Door Model

                  Bronco 2021-2025 DeeZee Door Hinge Covers for A & B Pillar for 4 Door Model

                  SKU: VM2DZ16C764A

                  $389.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Air Design® Exterior Trim Hood Scoop

                  Bronco 2021-2025 Air Design® Exterior Trim Hood Scoop

                  SKU: VM2DZ16C630B

                  $449.00

                  Shipping: Ships by Jun 29
                  Pickup: Free at Dealer
                  Add to Cart
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