Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10C744BS

                  $39.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE WINCH PULL STRAP

                  FORD PERFORMANCE WINCH PULL STRAP

                  SKU: M1821PS

                  $20.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Bronco 4Dr 2021-2025 Rock Rails

                  Bronco 4Dr 2021-2025 Rock Rails

                  SKU: M2DZ78102D30BA

                  $745.00

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                  First Aid Kit with Ford Logo

                  First Aid Kit with Ford Logo

                  SKU: VFL3Z19F515CB

                  $39.00

                  Shipping: Ships by May 6
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                  EcoBoost Black and Silver Emblems/Badges

                  EcoBoost Black and Silver Emblems/Badges

                  SKU: M1447EBBLK

                  $45.00

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                  2021-2025 BRONCO 2.3L SPORT TUNED AXLE-BACK EXHAUST - CHROME TIPS

                  2021-2025 BRONCO 2.3L SPORT TUNED AXLE-BACK EXHAUST - CHROME TIPS

                  SKU: M5230BR3SC

                  $1,390.00

                  Pickup Required
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                  BRONCO RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  BRONCO RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603BR30

                  $850.00

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                  Ford Roadside Assistance Kit

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                  Bronco 4Dr 2021-2025 Sunrider Soft Vinyl Retractable Hard Top

                  Bronco 4Dr 2021-2025 Sunrider Soft Vinyl Retractable Hard Top

                  SKU: VM2DZ78501C25A

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