Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Roadside Assistance Kit

                  Ford Roadside Assistance Kit

                  SKU: VFL3Z19F515AC

                  $59.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Wall Charger A/C Adapter for GB-70 and GB-150 Jump Starters

                  Wall Charger A/C Adapter for GB-70 and GB-150 Jump Starters

                  SKU: VJL3Z19J323AB

                  $79.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Small Perimeter Fence Kit for Cargo Platform

                  Yakima Small Perimeter Fence Kit for Cargo Platform

                  SKU: VM2DZ7855100F

                  $209.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Air Design® Rear Quarter Panel Upper/Lower & Tailgate Body Appearance Kit

                  Bronco 2021-2025 Air Design® Rear Quarter Panel Upper/Lower & Tailgate Body Appearance Kit

                  SKU: VM2DZ5840300A

                  $299.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Cargo Area Liner

                  Bronco 2Dr 2021-2025 Cargo Area Liner

                  SKU: VM2DZ9913042B

                  $79.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 3-Door Side - Air Design® LH/RH Door, Fender, Rocker Body Appearance Kit

                  Bronco 2021-2025 3-Door Side - Air Design® LH/RH Door, Fender, Rocker Body Appearance Kit

                  SKU: VM2DZ7020000B

                  $409.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Bronco Script Bimini Top Black with Pink

                  Bronco 4Dr 2021-2025 Bronco Script Bimini Top Black with Pink

                  SKU: VM2DZ54500W00J

                  $419.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 2D Color Full Vehicle Cover w/o Roof Rails

                  Bronco 2Dr 2021-2025 2D Color Full Vehicle Cover w/o Roof Rails

                  SKU: VM2DZ19A412D

                  $489.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Gatorback Bronco Text Logo Splash Guards Rear Pair

                  Bronco 2021-2025 Gatorback Bronco Text Logo Splash Guards Rear Pair

                  SKU: VM2DZ16A550B

                  $499.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
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