Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2023 Leer Group Iced/Elite Blue CabHigh Sport Bed Cap for 6.5 Bed, Paint Code GP - NON-RETURNABLE

                  F-150 2021-2023 Leer Group Iced/Elite Blue CabHigh Sport Bed Cap for 6.5 Bed, Paint Code GP - NON-RETURNABLE

                  SKU: VML3Z99501A42CL

                  $4,499.00

                  + $266.00 Installation
                  F-150 2015-2025 REV Hard Folding Bed Cover for 8.0 Bed

                  F-150 2015-2025 REV Hard Folding Bed Cover for 8.0 Bed

                  SKU: VML3Z99501A42T

                  $1,349.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Regular Cab 2015-2025 Chrome Aluminum 5" Side Step Bars

                  F-150 Regular Cab 2015-2025 Chrome Aluminum 5" Side Step Bars

                  SKU: FL3Z16450AB

                  $715.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Speaker Trim

                  Bronco Sport 2021-2025 Speaker Trim

                  SKU: VS1PZ19C802BA

                  $33.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2018-2020 Chrome Tailgate Applique

                  F-150 2018-2020 Chrome Tailgate Applique

                  SKU: VJL3Z9942528A

                  $49.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 TPMS Trailer Sensor Kit w/ Pro Trailer Backup Assist

                  Super Duty 2017-2025 TPMS Trailer Sensor Kit w/ Pro Trailer Backup Assist

                  SKU: LC3Z1A189BH

                  $650.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 REV Hard Folding Bed Cover for 5ft Bed

                  Ranger 2024-2025 REV Hard Folding Bed Cover for 5ft Bed

                  SKU: VR1WZ99501A42H

                  $1,389.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  EcoSport 2018-2022 Molded Splash Guards Front Pair

                  EcoSport 2018-2022 Molded Splash Guards Front Pair

                  SKU: JN1Z16A550B

                  $60.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Extended Frame Black Rubber Cargo Mat

                  Transit 2015-2025 Extended Frame Black Rubber Cargo Mat

                  SKU: FK4Z16112C30CA

                  $670.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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