Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2017-2021 Soundoff Signal LED Warning 4 Corner Strobe Light For Vehicles w/ Pre-Installed Upfitter Switches

                  Super Duty 2017-2021 Soundoff Signal LED Warning 4 Corner Strobe Light For Vehicles w/ Pre-Installed Upfitter Switches

                  SKU: VHC3Z13C788A

                  $699.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Black Platinum Lettering Hood Badge

                  Super Duty 2017-2022 Black Platinum Lettering Hood Badge

                  SKU: VHC3Z16606B

                  $119.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2012-2018 Side Window Air Deflectors

                  Focus 2012-2018 Side Window Air Deflectors

                  SKU: VGM5Z18246A

                  $79.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Black Carbon Fiber 6-Speed Shift Knob

                  Mustang 2015-2023 Black Carbon Fiber 6-Speed Shift Knob

                  SKU: FR3Z7213D

                  $120.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Cross Bars for Factory Roof Rails

                  Thule Cross Bars for Factory Roof Rails

                  SKU: VFT4Z7855100A

                  $769.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2012-2018 Matte Black Lower Blade Body Side Stripe Kit

                  Focus 2012-2018 Matte Black Lower Blade Body Side Stripe Kit

                  SKU: VGM5Z6320000A

                  $109.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  F-150 2015-2020 3M Original Wraps Red & Black Body Wrap Speed Stripe Kit

                  F-150 2015-2020 3M Original Wraps Red & Black Body Wrap Speed Stripe Kit

                  SKU: VGL3Z9920000M

                  $129.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang Convertible 2016-2017 WeatherShield Full Car Cover

                  Mustang Convertible 2016-2017 WeatherShield Full Car Cover

                  SKU: GR3Z19A412B

                  $535.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Advantage Hard Folding Tonneau Cover for 5.5' Bed

                  F-150 2021-2025 Advantage Hard Folding Tonneau Cover for 5.5' Bed

                  SKU: VML3Z84501A42E

                  $1,249.00

                  Pickup Required
                  Pickup: Free at Dealer
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