Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Shelby GT350 2016-2020 Rear Spoiler Track Pack

                  Mustang Shelby GT350 2016-2020 Rear Spoiler Track Pack

                  SKU: GR3Z6344210BC

                  $670.00

                  Shipping: Ships by May 1
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Slide-out Tailgate

                  Bronco 2021-2025 Slide-out Tailgate

                  SKU: N2DZ99402K19AB

                  $1,430.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2025 Hands Free Liftgate Restoration Kit

                  Escape 2020-2025 Hands Free Liftgate Restoration Kit

                  SKU: LJ6Z14B291A

                  $30.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Black Long Series Rubber Cargo Mat

                  Transit 2015-2025 Black Long Series Rubber Cargo Mat

                  SKU: FK4Z16112C30BA

                  $565.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  SKU: KR3Z3D008A

                  $540.00

                  Shipping: Ships by May 1
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2025 5th Wheel 20,000 lbs. Hitch Kit For 8.0' Bed Only

                  Super Duty 2011-2025 5th Wheel 20,000 lbs. Hitch Kit For 8.0' Bed Only

                  SKU: PC3Z19D520A

                  $1,810.00

                  Bronco 4Dr 2021-2025 Rock Rails

                  Bronco 4Dr 2021-2025 Rock Rails

                  SKU: M2DZ78102D30BA

                  $745.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Safari Bar Kit

                  Bronco 2021-2025 Safari Bar Kit

                  SKU: M2DZ17D957AB

                  $630.00

                  Shipping: Ships by May 1
                  Pickup: Free at Dealer
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                  F-150 SuperCrew® 2015-2025 Chromed Aluminum 5" Step Bars

                  F-150 SuperCrew® 2015-2025 Chromed Aluminum 5" Step Bars

                  SKU: FL3Z16450HB

                  $750.00

                  Pickup Required
                  Pickup: Free at Dealer
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