Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Reg Cab 2021-2025 Interior Cup Holder Tray

                  F-150 Reg Cab 2021-2025 Interior Cup Holder Tray

                  SKU: ML3Z1513562AB

                  $60.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Molded Black Splash Guards Front Pair

                  Explorer 2011-2019 Molded Black Splash Guards Front Pair

                  SKU: BB5Z16A550AA

                  $60.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Zinc Plated Wheel Lock Kit for Hidden Lugs

                  Zinc Plated Wheel Lock Kit for Hidden Lugs

                  SKU: 2L1Z1A043AA

                  $70.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Raptor Chrome-Plated for Exposed Lug Wheel Lock Kit

                  Bronco 2021-2025 Raptor Chrome-Plated for Exposed Lug Wheel Lock Kit

                  SKU: N2DZ1A043A

                  $85.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Molded Splash Guards Front Pair

                  Bronco 2021-2025 Molded Splash Guards Front Pair

                  SKU: M2DZ16A550AA

                  $60.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  SKU: BB5Z15A416A

                  $75.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Molded Splash Guards Front Pair 2 Piece-Set

                  Escape 2020-2024 Molded Splash Guards Front Pair 2 Piece-Set

                  SKU: LJ6Z16A550AA

                  $60.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Remote Start System Long Range One Way Key Fob

                  Remote Start System Long Range One Way Key Fob

                  SKU: DS7Z15K601F

                  $60.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Chrome Plated Wheel Locks for Exposed Lugs

                  Bronco 2021-2025 Chrome Plated Wheel Locks for Exposed Lugs

                  SKU: M2DZ1A043A

                  $85.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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