Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Number of 6.5 commodities (37)
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Number of 5.5 commodities (35)
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Number of 8 commodities (35)
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Number of 4.5 commodities (22)
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Number of 5 commodities (24)
$201 - $500
commodities in range $201 - $500 (36)
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commodities in range $501 - Above (72)
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SKU: VJL3Z99501A42H
SKU: VHC3Z99501A42P
SKU: VPC3Z99501A42FJ
SKU: VML3Z99501A42CR
SKU: VPC3Z99501A42FF
SKU: VML3Z99501A42CT
SKU: VML3Z99501C29B
SKU: VML3Z99501A42CF
SKU: VHC3Z9910146M