Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Number of 5.5 commodities (37)
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Number of 4.5 commodities (22)
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commodities in range $201 - $500 (21)
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commodities in range $501 - Above (37)
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SKU: VML3Z99501A42M
SKU: VML3Z99501A42CC
SKU: VML3Z99501A42CL
SKU: VGL3Z99501A42CB
SKU: VML3Z99501A42PP
SKU: VJL3Z99501A42G
SKU: VML3Z99501A42D
SKU: VJL3Z99501A42C
SKU: VNL3Z99501A42A