Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang GT350 2015-2019 Ford Performance Red 6-Speed Shift Knob

                  Mustang GT350 2015-2019 Ford Performance Red 6-Speed Shift Knob

                  SKU: M7213M8SR

                  $98.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

                  Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

                  SKU: SL1Z7813086EA

                  $95.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Envelope Style Cargo Net

                  Explorer 2020-2025 Envelope Style Cargo Net

                  SKU: LB5Z7855066AA

                  $70.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition EL 2025, Floor Liner All-Weather, for 3rd Row, with 2nd Row Bench Seat

                  Expedition EL 2025, Floor Liner All-Weather, for 3rd Row, with 2nd Row Bench Seat

                  SKU: SL1Z7813086DA

                  $95.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  Ford Roadside Assistance Kit

                  Ford Roadside Assistance Kit

                  SKU: VFL3Z19F515AC

                  $59.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  Wall Charger A/C Adapter for GB-70 and GB-150 Jump Starters

                  Wall Charger A/C Adapter for GB-70 and GB-150 Jump Starters

                  SKU: VJL3Z19J323AB

                  $79.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  F-150 2010-2014 Black Door Sill Protector Applique

                  F-150 2010-2014 Black Door Sill Protector Applique

                  SKU: CL3Z15132A08AA

                  $60.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  Expedition 2025, Liftgate Side Curtain by CoverKing

                  Expedition 2025, Liftgate Side Curtain by CoverKing

                  SKU: VSL1Z78550A66A

                  $79.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

                  F-150 2021-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

                  SKU: VML3Z99132A08C

                  $59.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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