Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2023-2025 Console Vault® In-Vehicle Safe

                  Super Duty 2023-2025 Console Vault® In-Vehicle Safe

                  SKU: VPC3Z7806202A

                  $359.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Black 3-Piece Tray Style Floor Liner for Vinyl Flooring, for CrewCab w/o Underseat Storage Box

                  Super Duty 2023-2025 Black 3-Piece Tray Style Floor Liner for Vinyl Flooring, for CrewCab w/o Underseat Storage Box

                  SKU: PC3Z2613300CA

                  $205.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty F-250/350/450/550 2023-2025 Ford Trucks Roll-Up Tool Kit

                  Super Duty F-250/350/450/550 2023-2025 Ford Trucks Roll-Up Tool Kit

                  SKU: VRC3Z17003A

                  $499.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Black 3-Piece Tray Style Floor Liner for Vinyl Flooring, for SuperCab or CrewCab w/Underseat Storage Box

                  Super Duty 2023-2025 Black 3-Piece Tray Style Floor Liner for Vinyl Flooring, for SuperCab or CrewCab w/Underseat Storage Box

                  SKU: PC3Z2613300DA

                  $205.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Seat Covers, Rear Pet Floor Hammock

                  Seat Covers, Rear Pet Floor Hammock

                  SKU: VML3Z16123A00A

                  $259.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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