Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

                  1. Accessories/
                  2. Interior

                  Interior

                  Products for:

                  Comfort and Convenience

                  Ash or Coin Cup

                  Floor Mats

                  Products for:

                  FilterChecked

                  Genuine Ford Accessory

                  Number of Genuine Ford Accessory commodities (4)

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                  Covercraft

                  Number of Covercraft commodities (1)

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                  $0 - $50

                  commodities in range $0 - $50 (2)

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                  $51 - $100

                  commodities in range $51 - $100 (4)

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                  $101 - $200

                  commodities in range $101 - $200 (2)

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                  $201 - $500

                  commodities in range $201 - $500 (1)

                  4 resultsfor "Interior"

                  brand:

                  Genuine Ford Accessory

                  price Range:

                  $51 - $100
                  Clear all
                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  SKU: NB5Z7813086AA

                  $100.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Envelope Style Cargo Net

                  Explorer 2020-2025 Envelope Style Cargo Net

                  SKU: LB5Z7855066AA

                  $70.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: ML3Z2504810AA

                  $75.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 4 of 4 results