Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Edge 2015-2024 Cargo Area Liner

                  Edge 2015-2024 Cargo Area Liner

                  SKU: FT4Z6111600AB

                  $130.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 UVS100 Custom Sunscreen

                  Ranger 2019-2023 UVS100 Custom Sunscreen

                  SKU: VKB3Z78519A02A

                  $109.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Cargo Area Liner for Behind 2nd-Row Seat

                  Explorer 2020-2025 Cargo Area Liner for Behind 2nd-Row Seat

                  SKU: LB5Z7811600BB

                  $170.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 2" Ball 1" Shank

                  Trailer Hitch Ball Mount 2" Ball 1" Shank

                  SKU: BL3Z19F503B

                  $35.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Black Cargo Area Liner

                  Escape 2020-2024 Black Cargo Area Liner

                  SKU: LJ6Z6111600AA

                  $130.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2019-2023 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  Transit Connect 2019-2023 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: KT1Z1713086AA

                  $140.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Front 2pc All Weather Floor Liner Tray

                  Super Duty 2017-2022 Front 2pc All Weather Floor Liner Tray

                  SKU: HC3Z2513086BA

                  $140.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2014 Styleside Molded Front & Rear Splash Guards

                  F-150 2009-2014 Styleside Molded Front & Rear Splash Guards

                  SKU: 4L3Z16A550CAA

                  $115.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty DRW 2011-2016 Molded Splash Guards Rear Pair

                  Super Duty DRW 2011-2016 Molded Splash Guards Rear Pair

                  SKU: BC3Z16A550EB

                  $110.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
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