Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2005-2014 Matte Black 18x8" Mesh Spoke Wheel

                  Mustang 2005-2014 Matte Black 18x8" Mesh Spoke Wheel

                  SKU: M1007P188MB

                  $195.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Cargo Area Liner without Subwoofer

                  Mustang 2015-2023 Cargo Area Liner without Subwoofer

                  SKU: FR3Z6111600AA

                  $130.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Matte Black Speed Stripe Kit

                  Mustang 2015-2023 Matte Black Speed Stripe Kit

                  SKU: VFR3Z6320000C

                  $79.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Gloss White Tri-Bar Stripe Kit

                  Mustang 2015-2023 Gloss White Tri-Bar Stripe Kit

                  SKU: VFR3Z6320000B

                  $79.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Black Carbon Fiber 6-Speed Shift Knob

                  Mustang 2015-2023 Black Carbon Fiber 6-Speed Shift Knob

                  SKU: FR3Z7213D

                  $120.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  SKU: M1A043A

                  $67.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Carbon Fiber Shift Knob

                  Mustang Carbon Fiber Shift Knob

                  SKU: M7213MCF

                  $120.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  1234
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