Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2011-2014 Black 4pc All Weather Rubber Floor Mats

                  Mustang 2011-2014 Black 4pc All Weather Rubber Floor Mats

                  SKU: CR3Z6313300AA

                  $140.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  SKU: KB3Z14A626A

                  $125.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2010-2014 Left Hand Side Quarter Panel Scoop

                  Mustang 2010-2014 Left Hand Side Quarter Panel Scoop

                  SKU: AR3Z63279D37AA

                  $135.00+ $140.00 Installation

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  TPMS Sensor and Activation Tool Kit

                  TPMS Sensor and Activation Tool Kit

                  SKU: M1180A

                  $145.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Matte Black 18x8" Mesh Spoke Wheel

                  Mustang 2005-2014 Matte Black 18x8" Mesh Spoke Wheel

                  SKU: M1007P188MB

                  $195.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2010-2012 Black Rear Lower Diffuser Style Fascia

                  Mustang 2010-2012 Black Rear Lower Diffuser Style Fascia

                  SKU: AR3Z17F828AA

                  $190.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2010-2014 Right Hand Side Quarter Panel Scoop

                  Mustang 2010-2014 Right Hand Side Quarter Panel Scoop

                  SKU: AR3Z63279D36AA

                  $135.00+ $70.00 Installation

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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