Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Super Duty 2017-2022 Tailgate Viscous Dampening Cartridge

$95.00

Standard Interface Plate Kit

$70.00

Ford Soft Sided Folding Cargo Organizer

$90.00

Super Duty 2017-2022 Black Tailgate Bed Liner

$80.00

Remote Start System Bi-Directional Antenna Kit

$85.00

Super Duty 2017-2025 Chrome Plated Wheel Locks For Exposed Lugs

$70.00

Remote Start System Long Range One Way Key Fob

$60.00

Super Duty 2017-2025 Zinc Plated Wheel Locks for Hidden Lugs

$70.00

Horizontal Mount Bed Cargo Net for 6.75' & 8.0' Bed

$70.00