Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2025 Gatorback FX4 Chrome Splash Guards Rear Pair

                  F-150 2021-2025 Gatorback FX4 Chrome Splash Guards Rear Pair

                  SKU: VML3Z16A550KB

                  $319.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Roof Mounted Ski/Snowboard Rack

                  Yakima Roof Mounted Ski/Snowboard Rack

                  SKU: VKB3Z7855100E

                  $389.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Gatorback Chrome Decal Splash Guards Rear Pair

                  F-150 2021-2025 Gatorback Chrome Decal Splash Guards Rear Pair

                  SKU: VML3Z16A550HB

                  $319.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  SKU: VM1PZ7855100K

                  $259.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Seat Covers, Rear Pet Floor Hammock

                  Seat Covers, Rear Pet Floor Hammock

                  SKU: VML3Z16123A00A

                  $259.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 Reg Cab 2021-2025 Chrome Body Side Molding for 8.0' Bed

                  F-150 Reg Cab 2021-2025 Chrome Body Side Molding for 8.0' Bed

                  SKU: VML3Z9910146H

                  $359.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 2021-2023 Back-up Alarm

                  F-150 2021-2023 Back-up Alarm

                  SKU: VML3Z14N137A

                  $229.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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