Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 SuperCrew 2015-2020 Black Platinum Door Sill Plates

                  F-150 SuperCrew 2015-2020 Black Platinum Door Sill Plates

                  SKU: VFL3Z99132A08C

                  $129.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab & SuperCrew Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SuperCab & SuperCrew Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554G

                  $159.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Gunmetal Stainless Steel Platinum Lettering Tailgate Badge

                  Gunmetal Stainless Steel Platinum Lettering Tailgate Badge

                  SKU: VHC3Z9942528A

                  $129.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang and F-150 TPMS SENSOR AND ACTIVATION TOOL KIT

                  Mustang and F-150 TPMS SENSOR AND ACTIVATION TOOL KIT

                  SKU: M1180B

                  $145.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2018-2020 Chrome Tailgate Applique

                  F-150 2018-2020 Chrome Tailgate Applique

                  SKU: VJL3Z9942528A

                  $49.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

                  SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

                  SKU: VFL3Z5420049M

                  $119.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Canoe Carrier

                  Yakima Rack Mounted Canoe Carrier

                  SKU: VKB3Z7855100D

                  $199.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCrew 2015-2025 4pc Black Carpet Floor Mat Set

                  F-150 SuperCrew 2015-2025 4pc Black Carpet Floor Mat Set

                  SKU: JL3Z1613086AD

                  $125.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
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