Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Explorer 2020-2025 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  Explorer 2020-2025 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  SKU: VLB5Z16C900B

                  $89.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 All Weather Floor Mat for 3rd Row with Bench Seats

                  Explorer 2020-2025 All Weather Floor Mat for 3rd Row with Bench Seats

                  SKU: LB5Z7813182BA

                  $100.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2021-2025 Black Floor Liners 4 Piece Set

                  Explorer 2021-2025 Black Floor Liners 4 Piece Set

                  SKU: MB5Z7813086AC

                  $205.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

                  Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

                  SKU: LB5Z7813182CA

                  $100.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: KN1Z19A361A

                  $255.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Console Vault Vehicle Safe

                  Explorer 2020-2025 Console Vault Vehicle Safe

                  SKU: VLB5Z9906202A

                  $329.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  SKU: NB5Z7813086AA

                  $100.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch-Mounted LongArm Bed Extender

                  Yakima Hitch-Mounted LongArm Bed Extender

                  SKU: VKB3Z99286A40D

                  $279.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
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