Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Explorer 2020-2025 Envelope Style Cargo Net

Explorer 2020-2025 Envelope Style Cargo Net

SKU: LB5Z7855066AA

$70.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

Explorer 2020-2025 Splash Guards Front Pair

Explorer 2020-2025 Splash Guards Front Pair

SKU: LB5Z16A550AA

$60.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

Ash Cup Coin Holder with Lighter Element

Ash Cup Coin Holder with Lighter Element

SKU: ML3Z2504810AA

$75.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

SKU: LB5Z7813182CA

$100.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

Explorer 2020-2025 Splash Guards Rear Pair w/Ford Oval Logo

SKU: LB5Z16A550BA

$60.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

Ford Soft Sided Folding Cargo Organizer

Ford Soft Sided Folding Cargo Organizer

SKU: HE5Z78115A00C

$90.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

Explorer 2020-2025 Rear Bumper Protector

Explorer 2020-2025 Rear Bumper Protector

SKU: LB5Z17B807A

$100.00

Pickup Required

Pickup: Free at Dealer

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