Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 4Dr 2021-2025 Canvas Soft Tonneau Cover

                  Bronco 4Dr 2021-2025 Canvas Soft Tonneau Cover

                  SKU: VM2DZ99501A42A

                  $119.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco and Bronco Sport On-Road Assistance Kit

                  Bronco and Bronco Sport On-Road Assistance Kit

                  SKU: VM1PZ19F515AB

                  $69.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima SKS Lock System Kit

                  Yakima SKS Lock System Kit

                  SKU: VKB3Z7821984A

                  $69.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Chrome Plated Wheel Locks for Exposed Lugs

                  Bronco 2021-2025 Chrome Plated Wheel Locks for Exposed Lugs

                  SKU: M2DZ1A043A

                  $90.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Tow Wiring Kit

                  Trailer Tow Wiring Kit

                  SKU: FT1Z15A416A

                  $140.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  4Knines Charcoal Pet Rear Seat Covers

                  4Knines Charcoal Pet Rear Seat Covers

                  SKU: VNZ6Z1863812A

                  $159.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Raptor 2022-2025 Carbon Fiber FORD Grille Letter

                  Bronco Raptor 2022-2025 Carbon Fiber FORD Grille Letter

                  SKU: VN2DZ9942528CB

                  $89.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Tufskinz Bronco Logo Door Sill Protector Kit

                  Bronco 4Dr 2021-2025 Tufskinz Bronco Logo Door Sill Protector Kit

                  SKU: VM2DZ99132A08F

                  $59.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Pet Kennel

                  Pet Kennel

                  SKU: VM1PZ19H376A

                  $179.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
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