Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  Keyless Entry Keypad for Vehicles without Factory Remote Start

                  SKU: KB3Z14A626A

                  $125.00

                  + $56.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Black Platinum Door Sill Plates

                  Bronco 2Dr 2021-2025 Black Platinum Door Sill Plates

                  SKU: VM2DZ99132A08B

                  $109.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System 1-Button Fob (2-Pack)

                  Remote Start System 1-Button Fob (2-Pack)

                  SKU: JS7Z15K601C

                  $120.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Canoe Carrier

                  Yakima Rack Mounted Canoe Carrier

                  SKU: VKB3Z7855100D

                  $199.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Cargo Area Liner w/ Bronco Logo

                  Bronco 2Dr 2021-2025 Cargo Area Liner w/ Bronco Logo

                  SKU: M2DZ58047A74AA

                  $160.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  4Knines Cargo Floor Mat for Pets

                  4Knines Cargo Floor Mat for Pets

                  SKU: VMJ6Z7813046A

                  $189.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Front Corners Exterior Trim Trail Armor

                  Bronco 2021-2025 Front Corners Exterior Trim Trail Armor

                  SKU: VM2DZ7816F210A

                  $169.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  SKU: VFT4Z7855100B

                  $199.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
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