Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Coupe 2016-2017 WeatherShield Full Car Cover

                  Mustang Coupe 2016-2017 WeatherShield Full Car Cover

                  SKU: GR3Z19A412A

                  $535.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Molded Splash Guards, Rear

                  Ranger 2024-2025 Molded Splash Guards, Rear

                  SKU: R1WZ16A550BA

                  $90.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2025 Air Design® Fender Flares

                  Bronco Sport 2025 Air Design® Fender Flares

                  SKU: VS1PZ16268A

                  $459.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 TrekTop Soft Vinyl Retractable Top

                  Bronco 4Dr 2021-2025 TrekTop Soft Vinyl Retractable Top

                  SKU: VM2DZ78501C25E

                  $2,029.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Black & Stainless Steel Flat Splash Guards Rear Pair

                  F-150 2015-2020 Black & Stainless Steel Flat Splash Guards Rear Pair

                  SKU: FL3Z16A550E

                  $170.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Retro-Style Fender Flares

                  Bronco 2Dr 2021-2025 Retro-Style Fender Flares

                  SKU: VR2DZ16268A

                  $599.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Molded Splash Guards Rear Pair

                  Escape 2013-2019 Molded Splash Guards Rear Pair

                  SKU: DJ5Z16A550BA

                  $60.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Air Design® Fender Flares

                  F-150 2021-2025 Air Design® Fender Flares

                  SKU: VML3Z16268E

                  $719.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2022-2025 Trailer TPMS Monitor with Camera and TPMS

                  F-150 2022-2025 Trailer TPMS Monitor with Camera and TPMS

                  SKU: ML3Z1A189BE

                  $1,185.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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