Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Hitches, Towing and Recovery

Hitches, Towing and Recovery

color

brand

price Range

F-150, 2024-2025, Active Orange Tow Hook - Stamped Steel

$135.00

F-150 2021-2025 Trailer Hitch Receiver

$385.00

Super Duty 2023-2025 Trailer TPMS Monitoring Kit

$470.00

Bronco Sport 2021-2024 Trailer Hitch Class II

$390.00

Edge 2019-2024 Trailer Hitch for 2" Receiver

$390.00

Explorer 2011-2015 Trailer Hitch

$365.00

Super Duty 2011-2016 Trailer Brake Controller Kit w/o Uplifter Switches

$295.00

Explorer 2018-2019 Trailer Hitch

$385.00

Bronco 2025 Trailer Tow Kit

$499.00