Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty Crew Cab 2006-2016 Side Window Air Deflectors

                  Super Duty Crew Cab 2006-2016 Side Window Air Deflectors

                  SKU: VGC3Z18246C

                  $89.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2009-2016 Chromed Aluminum 5" Step Bars

                  Super Duty Crew Cab 2009-2016 Chromed Aluminum 5" Step Bars

                  SKU: BC3Z16450EA

                  $715.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2009-2016 Chrome 6" Step Bars

                  Super Duty Crew Cab 2009-2016 Chrome 6" Step Bars

                  SKU: CC3Z16450BB

                  $885.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Super Duty Crew Cab 2009-2016 Black 5" Step Bars

                  Super Duty Crew Cab 2009-2016 Black 5" Step Bars

                  SKU: BC3Z16450DB

                  $580.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Super Duty SuperCab 2009-2016 Black 5" Step Bars

                  Super Duty SuperCab 2009-2016 Black 5" Step Bars

                  SKU: BC3Z16450CB

                  $555.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Super Duty Regular Cab 2009-2016 Black 5" Step Bars

                  Super Duty Regular Cab 2009-2016 Black 5" Step Bars

                  SKU: 4C3Z16450GAA

                  $555.00

                  Pickup Required
                  Pickup: Free at Dealer
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