Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Trailer Hitch Ball Mount 4" Drop For 2" Hitch Receiver, 12,000 GTW

$45.00

Super Duty 2023-2025 Trailer TPMS Monitoring Kit

$470.00

Super Duty 2011-2016 Trailer Brake Controller Kit w/o Uplifter Switches

$295.00

2023-2025 Super Duty, Trailer Hitch Reducer Adaptor

$35.00

Super Duty 2017-2022 Chrome Tow Hook Kit

$235.00

Super Duty 2011-2025 Trailer Hitch Titan Ball Mount

$100.00

Super Duty 2011-2016 Molded Splash Guards Rear Pair w/ Lip Molding

$60.00

Super Duty 2020-2025 Gooseneck Trailer Hitch Kit 27,500 lbs. GTWR

$390.00

Super Duty 2017-2022 Black Hood Deflector

$225.00