Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

                  1. Accessories/
                  2. Exterior

                  Exterior

                  Products for:

                  Hitches, Towing and Recovery

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                  Spoilers and Body Kits

                  Products for:

                  Number of Gray commodities (1)

                  Number of Genuine Ford Accessory commodities (2)

                  Number of Thule commodities (1)

                  commodities in range $201 - $500 (2)

                  commodities in range $501 - Above (1)

                  3 resultsfor "Exterior"
                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  SKU: VFT4Z7855100B

                  $1,198.00

                  Shipping: Ships by Sep 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2006-2007 Primed Rear Spoiler

                  Escape 2006-2007 Primed Rear Spoiler

                  SKU: 1L8Z78500K16AAC

                  $350.00

                  + $140.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2007 Trailer Hitch Assembly 1 1/4" Receiver

                  Escape 2007 Trailer Hitch Assembly 1 1/4" Receiver

                  SKU: 5L8Z19D520AA

                  $325.00

                  Shipping: Ships by Sep 12
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 3 of 3 results