Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2023-2025 One Pair Wheel-Well Liners for Rear Wheel Wells

                  Super Duty 2023-2025 One Pair Wheel-Well Liners for Rear Wheel Wells

                  SKU: PC3Z9927886A

                  $220.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Steel Full Body Bash Plate for vehicles with Modular Front Bumper

                  Bronco 4Dr 2021-2025 Steel Full Body Bash Plate for vehicles with Modular Front Bumper

                  SKU: MB3Z5D032E

                  $870.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Flex 2009-2019 Smoke Hood Deflector

                  Flex 2009-2019 Smoke Hood Deflector

                  SKU: 9A8Z16C900A

                  $115.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2022-2025 Charge Port Weather Kit for BEV Lightning Only

                  F-150 2022-2025 Charge Port Weather Kit for BEV Lightning Only

                  SKU: PL3Z10D802A

                  $95.00

                  Shipping: Ships by Jul 17
                  Dealer Pickup: Not Available
                  Add to Cart
                  Fusion 2013-2020 Rear Bumper Protector

                  Fusion 2013-2020 Rear Bumper Protector

                  SKU: DS7Z17B807AA

                  $100.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2015-2018 Rear Bumper Protector

                  Focus 2015-2018 Rear Bumper Protector

                  SKU: F1EZ17B807AA

                  $100.00

                  Shipping: Ships by Jul 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2DR 2023-2025 On-Board Door Storage Bags

                  Bronco 2DR 2023-2025 On-Board Door Storage Bags

                  SKU: P2DZ10C744B

                  $370.00

                  Shipping: Ships by Jul 17
                  Dealer Pickup: Not Available
                  Add to Cart
                  Bronco 4DR 2023-2025 On-Board Door Storage Bags

                  Bronco 4DR 2023-2025 On-Board Door Storage Bags

                  SKU: P2DZ10C744A

                  $675.00

                  Explorer 2020-2025 Rear Bumper Protector

                  Explorer 2020-2025 Rear Bumper Protector

                  SKU: LB5Z17B807A

                  $100.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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