Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2006-2007 Floor Mount Cargo Net

                  Escape 2006-2007 Floor Mount Cargo Net

                  SKU: 1L8Z78550A66AA

                  $70.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Crossbar Kit

                  Maverick 2022-2025 Crossbar Kit

                  SKU: NZ6Z9948016A

                  $315.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition EL 2009-2017 Cargo Area Liner

                  Expedition EL 2009-2017 Cargo Area Liner

                  SKU: 7L1Z6111600BA

                  $130.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Envelope Style Cargo Net

                  Mustang 2015-2024 Envelope Style Cargo Net

                  SKU: FR3Z63550A66A

                  $70.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Charcoal Cargo Cover

                  Escape 2013-2019 Charcoal Cargo Cover

                  SKU: KJ5Z7845440AA

                  $190.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  F-150 2015-2020 Tailgate Viscous Dampening Cartridge

                  F-150 2015-2020 Tailgate Viscous Dampening Cartridge

                  SKU: FL3Z99406A10A

                  $95.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2010-2012 Charcoal Cargo Security Cover

                  Escape 2010-2012 Charcoal Cargo Security Cover

                  SKU: 9L8Z7845440AC

                  $230.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 Cargo Management System - Rails and Cleat Tie Down Kit

                  Ranger 2024-2025 Cargo Management System - Rails and Cleat Tie Down Kit

                  SKU: R1WZ9955200A

                  $445.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Bed Divider Kit

                  Maverick 2022-2025 Bed Divider Kit

                  SKU: NZ6Z99286A72A

                  $325.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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