Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2025 Leer Group Atlas Blue CabHigh Sport Bed Cap for 5.5 Bed, Paint Code B3 - NON-RETURNABLE

                  F-150 2021-2025 Leer Group Atlas Blue CabHigh Sport Bed Cap for 5.5 Bed, Paint Code B3 - NON-RETURNABLE

                  SKU: VML3Z99501A42BD

                  $4,499.00

                  + $266.00 Installation
                  Maverick 2022-2025 TAG Absolute Black SnugTop Sport Bed Cap, Paint Code G1 - NON-RETURNABLE

                  Maverick 2022-2025 TAG Absolute Black SnugTop Sport Bed Cap, Paint Code G1 - NON-RETURNABLE

                  SKU: VNZ6Z99501A42AB

                  $4,499.00

                  + $266.00 Installation
                  Ranger 2024-2025 TruXedo XLP Lo Profile Soft Roll Up Bed Cover for 5ft Bed

                  Ranger 2024-2025 TruXedo XLP Lo Profile Soft Roll Up Bed Cover for 5ft Bed

                  SKU: VR1WZ99501A42U

                  $649.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Leer Group Oxford White CabHigh Sport Bed Cap for 5.5 Bed, Paint Code YZ - NON-RETURNABLE

                  F-150 2021-2025 Leer Group Oxford White CabHigh Sport Bed Cap for 5.5 Bed, Paint Code YZ - NON-RETURNABLE

                  SKU: VML3Z99501A42BN

                  $4,499.00

                  + $266.00 Installation
                  123

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