Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
2021 Expedition
Technology
*Driver-assist features are supplemental and do not replace the driver’s attention, judgment and need to control the vehicle.
**Available Qi wireless charging may not be compatible with all mobile phones.
*Pre-Collision Assist with Pedestrian Detection detects pedestrians, but not in all conditions, and can help avoid or reduce a collision. It does not replace safe driving. See owner’s manual for details and limitations.
*Class is Extended Utilities based on Ford segmentation.
**If the vehicle is stopped for more than three seconds, driver must intervene and press “RES” button or accelerator pedal to resume system operation.
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