Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
2022 Escape
Convenience*EcoBoost® models only.
**Cargo and load capacity limited by weight and weight distribution.
Parking made easy — even in tight parallel or reverse perpendicular spots. When engaged, it can help locate a potential spot. Then all you have to do is brake to a complete stop, shift into Neutral and hold down the Active Park Assist button — your vehicle does the rest. Available Active Park Assist 2.0 also offers Park Out Assist with side-sensing capability so you can confidently navigate out of a parking spot when someone’s parked too close to you10 — included in the Titanium Premium Package and Titanium Elite Package.
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