Troubleshooting tips for SYNC with MyFord Touch

Your SYNC^® with MyFord Touch^® system was designed to provide you with years of entertainment, information, and convenience.

However, if you ever notice slower than normal operation or other issues, use the following troubleshooting tips to help keep your system operating in top shape.²⁷

MAINTAIN GOOD SYSTEM PERFORMANCE BY ADJUSTING PHONE PAIRING AND AUTO PHONEBOOK DOWNLOAD SETTINGS

If you’ve experienced slow operation or video/audio issues with MyFord Touch, performing a clean phone pair and turning off Automatic Phonebook Download can help.

For step-by-step instructions, visit Manage your phonebook to work with SYNC with MyFord Touch.

IMPROVE VOICE RECOGNITION BY EDITING YOUR PHONEBOOK

Your MyFord Touch system’s voice recognition works better when your Phonebook contacts have a first and last name listed.

For more information on editing your Phonebook contacts, visit Manage your phonebook to work with SYNC with MyFord Touch.

And for tips on using voice commands, visit the Understand how voice commands work for SYNC with MyFord Touch page.

HOW TO HELP RESOLVE BLUETOOTH CONNECTION ISSUES

If your phone isn’t connecting to MyFord Touch properly, try the following steps:

1. Turn ignition off
    
2. Open and close the driver’s door
    
3. Wait for MyFord Touch to turn off completely and watch for the clusters to power off
    
4. Wait 30 seconds before proceeding
    
5. Turn ignition on
    
6. Wait for MyFord Touch to turn on completely. Watch for the clusters to power on

If your phone still has trouble connecting with MyFord Touch, the following troubleshooting tips may be able to help.

TIP #1

1. On your phone, turn Bluetooth Off, then On.

   Find your phone's Bluetooth menu > tap Off > tap On

2. On MyFord Touch, turn Bluetooth Off, then On.

   Touch Phone > Settings >Bluetooth > Off > On

   If these first two steps do not work, proceed to steps 3 and 4.

3. Manually connect MyFord Touch with your phone.

   Touch Phone > Settings > Bluetooth Devices > [select your phone] > Connect

   Note: If the connection times out or attempts to take longer than a minute, cancel the connection from MyFord Touch and go to Step 4.

4. Manually connect the phone with MyFord Touch.

   Find your phone's Bluetooth menu > tap SYNC to connect

5. Make sure your phone automatically connects to MyFord Touch.

   Turn your vehicle off > Open and close the driver's side door > Start the vehicle > Wait for a confirmation of the connection to display on your MyFord Touch screen

TIP #2

1. Power off your phone and remove the battery, if possible.
    
2. Make sure your phone automatically connects to MyFord Touch.

   Turn your vehicle off > Open and close the driver's side door > Start the vehicle > Wait for a confirmation of the connection to display on your MyFord Touch screen

TIP #3

1. Attempt a clean pairing. To start, disconnect the phone to un-pair it.

   Touch Phone > Settings > Bluetooth Devices > [select your phone] > Disconnect

2. Delete your phone from MyFord Touch.

   Touch Phone > Settings > Bluetooth Devices > [select your phone] > Delete

3. Find your phone's Bluetooth menu and delete SYNC from your phone.
    
4. Pair your phone.

   Touch Phone > follow the display instructions

KEEP SYNC WITH MYFORD TOUCH RUNNING SMOOTHLY WITH A MASTER RESET

If you are experiencing operational issues with your MyFord Touch system that haven’t been resolved with any of the procedures on this page, you can perform a master reset. This will reboot your MyFord Touch system to return it to the factory settings, and can help restore system performance.

A master reset completely erases all system information: phone book info, call history, text messages, paired devices, saved addresses, and navigation history. So be sure to back up your personal data before starting the process. And after the reset, be sure to pair your Bluetooth-connected devices again.

For step-by-step master reset instructions, visit the How to perform a master reset page.