What is the Ford+Alexa App?

The Ford+Alexa App requires the following to work:

SYNC^† 4A and SYNC 4

1. Confirm if your vehicle has Enhanced Voice Recognition.

   Note: If you can use voice commands without your phone being connected via Bluetooth^†† to the vehicle, you have Enhanced Voice Recognition. You can also refer to your window sticker, which will display "W/EVR" next to your SYNC generation.

   • If your vehicle is equipped with Enhanced Voice Recognition, the vehicle uses Alexa Built-In instead of the Ford+Alexa App. See How do I set up Alexa Built-in for next steps.  
   • If your vehicle does not have Enhanced Voice Recognition, proceed to step 2.
2. Download the current version of Ford+Alexa on Google Play or the Apple App Store. 
3. Log in to the Ford+Alexa App using your Amazon username and password.
4. Turn on the ignition while inside the vehicle.
5. Ensure Android Auto™* is disabled or Apple CarPlay®** is disabled.
6. Enable mobile apps if you have not done so already: 
   1. Select Settings on your vehicle's SYNC screen.
   2. Press Mobile Apps.
   3. Select Enable Mobile Apps.
   4. Toggle On.
   5. Read and agree to the Terms and Conditions. 
   6. Read and accept any GPS, microphone, and notification permission requests.
7. Make sure Ford+Alexa is open, and your phone is unlocked.
8. Pair the phone to SYNC 4 via Bluetooth or by connecting with a USB cable. 
9. Press the Apps button on the Menu bar using your vehicle's SYNC screen.
10. Swipe left and tap the Ford+Alexa tile. 

Once enabled, Ford+Alexa is set up and ready for use. On future vehicle start-ups, it will automatically connect.

SYNC 3

1. Download the current version of Ford+Alexa on Google Play or the Apple App Store. 
2. Log in to the Ford+Alexa App using your Amazon username and password.
3. Connect the phone to SYNC 3 based on your phone type:
   • For Apple phones, connect with a USB cable.

   • For Android phones, connect via Bluetooth or a USB cable.

     Note: Both Apple and Android phones should automatically launch the mobile app and keep it running in the background.

4. Ensure Android Auto™* is disabled or Apple CarPlay®** is disabled.
5. Enable mobile apps if you have not done so already: 
   1. Select Settings on your vehicle's SYNC screen.
   2. Press Mobile Apps.
   3. Select Enable Mobile Apps.
   4. Toggle On.
   5. Read and agree to the Terms and Conditions. 
   6. Read and accept any GPS, microphone, and notification permission requests.
6. Tap the Apps button on the Menu bar using your vehicle's SYNC screen.
7. Swipe left and tap the Ford+Alexa tile. 

Once enabled, Ford+Alexa is set up and ready for use. On future vehicle start-ups, it will automatically connect. 

By selecting Settings in the top-right corner of the Ford+Alexa App's home screen, you can change the following Ford+Alexa settings:

• Wake word detection

  Note: The wake word will only activate when all the following are met:

  • The phone is connected to the car.
  • The slider is on.
  • The phone's microphone permission is granted in the cell phone's settings.
• Default map provider
• Manage permissions

From the Settings menu, you can also:

• Get help.
• Submit beta feedback.
• Read legal terms.